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Testimonials
From Kathy Morrish,
Audiologist
Great River Medical Center, West Burlington, Iowa
"Being asked to interview a patient and write
their living history is like going to the doctor and hearing, "Everything's fine. You just need to eat more
hot fudge sundaes."
From Ada Bair, CEO
Memorial Hospital and Hancock County Nursing Home
Carthage,
Illinois
"Sheila brought Living History to our organization and what an impact it has had. Our hospital patients,
nursing home residents and families love the personal touch. One thing I did not expect was what a positive impact it
had on our State and Joint Commission surveyors. We have even had families use these wonderful stories at funeral services
because they speak to the life in such a personal way."
Comments from Conference Attendees at Society for Healthcare
Consumer Advocacy Annual Conference, Chicago
"Wow! Excellent! This session was worth the trip to Chicago.
Absolutely outstanding."
"This touched my life! Thank You!"
"Sheila had very
many good stories to connect the information. She was funny, yet passionate about her program. One of the best
presentations."
"Wow! What a fabulous idea! Sheila exceeded my expectations. I can't wait to
take this back to my DON."
"A Godsend. What a gift! You obviously have touched so many lives."
"Thanks for this unique progran--I will take it back to my organization for consideration."
A little about
training of storywriters and employees
Employees and storywriters are taught how connections look and feel.
They learn the three ways we connect with people we come into contact with each day.
They use the stories as a springboard to conversations with a deeper meaning and substance. We learn to talk to our
customers about things that really matter in their lives.
We use connections to convey
real "value" messages to patients and families. Connections impact our level of compassion, understanding
and show people that we really do care about them.
Connecting says we have a sincere
concern and love for other human beings.
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The Living History Program© has two very distinct parts: the getting
of the story and the using of the story. They are equally important and the success of the program
relies on both parts.
Employees selected to write stories relate the experience makes
their jobs more satisfying and the often feel more vital to the organization. Patients relate positive experiences with
storywriters and say they finally feel someone "really listened" to them.
Success
is directly tied to the employees' personal accountability to read and use the information every day. Successful
organizations make reading the story a corporate expectation and consider it non-negotiable.
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