  |
|
|
|
|
The Living History Program©
|
|
|
Home | About Us | Testimonials and More | Notes From Sheila | An Actual Story/Awards | Contact Us
|
|
|
The Living History
Program©
Putting the PATIENT in patient-centered
care
Imagine
a customer service product that is quick, easy, affordable and patient-centered. The Living History Program© is
just that.
With this innovative approach, your employees and volunteers learn to interview patients for their life
story. When the story is written, it becomes a gift to the patient and the family and becomes a useful tool for the health
care team.
The story increases satisfaction on all levels. people love to be listened to. patients
and families enjoy the process of telling the story. Employees and volunteers enjoy spending time with patients and
hearing their stories.
The clinical team loves having a mechanism to help them give care to the heart and
soul of the patient, not just the diagnosis. Nurses and physicians use the information in the story to increase their
connectivity with the patient. The story is used by social workers and case managers in the discharge planning process.
A Living History story can also be a powerful tool in safety initiatives and fall reduction programs. Read on
to see how our "story" unfolds and discover for yourself the many facets of the Living History Program.
_____________________________________________________________________________________________
Highlights of the Program
In this the 8th year of existence, thousands of stories have been written and used successfully by a variety
of health care organizations. Here are just some of the benefits: - Proven
improvements in satisfaction for employees, families and most importantly, for our patients and residents
- Relative ease of implementation and LOW cost makes the program highly desirable
- Success
is directly linked to only one thing--commitment to doing what is right and good in health care
- Improves
communication for many inside and outside of the workplace
- Enriches lives
- Creates lasting facility loyalty
- Brings home the message: "The
patient is the reason for the paycheck"
- Makes our touch more loving
- Is a joint victory that everyone in the organization can celebrate
- Improves
job satisfaction
|
|
|
|
|
|
|
|
|
The Living History Program©
Mission Statement The Living History
Program© provides a document that gives basic life information of selected patients to enable healthcare workers to provide
care to the heart and soul of the patient.
A Living History increases satisfaction for the patient, family and members
of the care delivery team.
The Living History provides a mechanism for changing our connections
with the people
we care for.
We learn to understand and appreciate our patients better through
the use of their personal stories. The mission of the Living History Program© is to improve the way
we care about and for our patients
|
|
|
The Living History Program is a mechanism
for getting personal life stories on selected patients in the hospital or any other health care setting.
After the story is written, we use it to create stellar patient care experiences.
The program uses selected,
trained employees who interview patient and/or families to get basic life information which then becomes a one-page story.
The story becomes a part of the medical record so all who come into contact with the patient have information to make
connections on new and exciting levels.
_________________________________________________________________________________________
The story basic content includes:
Name--including what the person prefers to be called
Parents' names--including
mother's maiden name
Date of birth and place where they were born
Information about siblings--birth order, where
they are now
School information, where and when
Marriage information--including how they met, where they lived and
what they did for a living
children--names and what they do/where they live
Grandchildren and great-grandkids
Jobs and occupations throughout life
Church and community activites
Hobbies and interests
Favorites--food,
vacation, pet, color, TV show, kind of music, or best loved movie
What they love most in their life--what has value for
them |
|
|
